Job Opportunity: Member Service Representative (Orlando, FL)

Member Service Representative (Orlando, FL)

Compensation: $12.00/Hour

Job ID: 2723586

Description

We are proactively screening candidate for positions that will come open the first few weeks of January. Please keep in mind that a possible interview might not happen for a few weeks. Feel free to email me with questions***

The Member Services Professional will answer member and pharmacy calls in the Customer Care Member and Pharmacy Center. Call tracking systems while assisting to process claims. Assist in explication of Prescription policy coverage and policy details.
Essential Job Functions:
- Ability to work cooperatively in a team environment.
- Maintain a clear understanding of each clients policies, procedures and individual needs.
- Assist pharmacies and/ or clients in resolving a variety of daily processing obstacles.
- Communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other aspect of their pharmacy program.
- Fulfill and client requests that are faxed directly to the Customer Care team.
- File and maintain paper records in an organized manner.
- Perform daily functions as well as other projects and responsibilities.

Knowledge, Skills and Abilities:
- Ability to speak clearly and effectively communicate instructions over the phone.
- Positive attitude, willingness to learn and improve on a daily basis.
- Basic typing skills
- Flexible scheduling, including working weeknights and weekends.

For immediate consideration, email Cameron McMillan at cmcmilla@aerotek.com.