Human Resources Assistant a Siemens (Orlando, FL)
Job ID: 117085
HR Shared Service Contact Center handles tier 1 customer support related to Human Resources and Employee Data Changes. We are a centralized contact center handling and tracking phone calls, email and web chats. Provides complex front-line HR support and information to HR, managers and employees .
Answers calls, listens to requests, retrieves information, relays responses to the customer via phone, fax, or e-mail using the available technology at their disposal and performs all administrative tasks associated with completion. Maintains records of transactions for all customer contacts using Oracle HR Helpdesk in accordance with Human Resources record directives and policy.
Compiles and prepares complex reports, presentations, and/or personnel statistics. Participate in activities designed to improve customer satisfaction and business performance. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is difficult or complex.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Use decision-support tools to answer questions and or process HR transactions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. In addition, must maintain broad knowledge of client products and services.
Representatives interface with vendors on occasion and have frequent dealings (inbound and outbound) with subject matter experts and employees of all levels. Topics range from questions and transaction processing related to Payroll, expanding to Peoplesoft HR management system, employee life cycle events such as new hires, promotions, transfers, relocation, and separations for general HR inquiry.
The Service Center operates in a fast, continuously changing environment.
-3 years of successful experience in customer service, call centers, data processing or human resources is required and successful demonstration of Key Responsibilities and Knowledge.
- College degree a plus.
-”Excellent people skills and sensitivity to intercultural issues.
-Microsoft Office Tools (Excel, PowerPoint, Word),
-typing proficiency is required and experience In help desk applications and database reporting and query Tools is preferred.
-Payroll System / PeopleSoft
-Knowledge of computers, relevant and applicable client/server applications is required along with a strong understanding of human resources policies, procedures, and benefits is preferred.
-Excellent interpersonal and communication (verbal & written) skills a must.
-Maintains a general knowledge of common Human Resources programs, procedures, and benefits through ongoing training.
-Spanish or German language skills a plus.
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