Customer Service Representative at JP Morgan Chase (Lake Mary, FL)
Job ID: 120063869
Description
Chase, a leading provider of diverse financial services worldwide is actively seeking a Card Services Customer Service Advisor to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. If you are ready to provide exceptional customer service for a global financial leader and are motivated to take on tasks and projects that will enhance the customer relationship, then Chase Card Services has a career for you!
What will I do?
An Advisor’s Role: Advisors engage and service Chase Card customers during calls by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction and offering services and products that enable our customers to reach their financial goals. This relationship based approach allows us to create lifelong partnerships with our customers by exceeding expectations with every interaction by demonstrating expertise in the resolution provided. This is a role for you if you enjoy interacting with others over the phone, are comfortable building rapport quickly, can use job aids and tools provided to follow prompts and scripting during customer interactions with ease, take initiative to solve problems, are passionate about creating a positive customer experience, and demonstrate business maturity.
What should I expect?
Schedule: Upon being hired you will select a schedule that is based on the business need.
Training: You will be required to attend an 8 week paid, self-directed and facilitated training that includes Internet based modules (50%), instructor led classroom learning (25%), and live calls (25%).
Rewards and Benefits: We offer a competitive compensation packaging and a robust benefits program that starts the first of the month following your start date.
I’m Qualified if I…
Experience and Education: Have a stable job history and at least 1 year of customer service experience (face to face or via phone); Have a high school diploma or GED.
Qualities: Am reliable, have a dynamic personality, take initiative in my work, can adjust quickly to change, have a positive attitude, am diligent about following processes and protocol, and take responsibility for results.
Skills and Abilities: Am able to ensure customer satisfaction, even when handling challenging issues by offering alternative solutions and enhanced products, can adapt to change, have strong written and verbal communication skills, demonstrate strong work ethic, and exhibits empathy to customers, peers, and leaders.
Computer Skills: Am proficient with use of the computer; Have knowledge of Windows-based software such as Microsoft Word and can navigate search engines to find information via the Internet and internal resources.
For immediate consideration, Apply Now!
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October 15, 2012
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