Donation Advocate at Florida Hospital (Orlando, FL)
Job ID: 129078
Florida Hospital Orlando seeks to hire a Donation Advocate who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
As a Donation Advocate, you will make providing service your priority while caring for the whole person in a faith-based atmosphere.
The Donation Advocate (DA) serves as the front line team leader of the organ recovery staff in providing emotional support to families facing the death of a loved one and in offering the option of organ and tissue donation. The DA has a strong belief in organ and tissue donation and the good it provides to families. Collaborates with the organ recovery staff to offer therapeutic interactions and interventions to families in crisis and to offer the option of organ and tissue donation in an empathetic and compassionate manner that is respectful of cultural and religious beliefs. Serves as an expert in obtaining authorization for organ and tissue donation and is responsible for authorization training. This position requires the flexibility of on-call duties, extended hours and travel. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
- Strong assessment and crisis intervention skills.
- Thorough knowledge of dynamics of grief and bereavement.
- Strong verbal and communication skills.
- Proficiency with Microsoft Office. (preferred)
- Bachelor’s degree in Psychology, Social Work, Health Sciences, Counseling or related field.
- Three years counseling experience.
- Master’s degree in Psychology, Social Work, Health Sciences, Counseling or related field. (preferred)
- Five years previous hospital experience in a trauma or critical care setting. (preferred)
- Five years experience with families making end-of-life decisions. (preferred)
- Five years pastoral or hospice care experience. (preferred)
- Five years bereavement counseling experience. (preferred)
- Previous teaching/coaching experience (preferred)
Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
- Serves as the front line team leader of the organ recovery staff in providing emotional support to families facing the death of a loved one and in offering the option of organ and tissue donation.
- Participates in the organ recovery staff call schedule to monitor donor referrals, review family dynamics and serve as the lead in developing a plan for the family approach and donation discussion.
- Leads case reviews of each donation discussion to evaluate and improve the effective request process.
- Participates in national conferences and training programs to keep abreast of best practice skills in obtaining donation authorization.
- Develops and implements advance authorization training programs/workshops for the organ recovery staff with scenario-based skills practice. Assesses performance and provides feedback to increase skills.
- Works with the Hospital and Professional Services staff to provide hospital educational programs as needed to facilitate the donation process.
- Monitors authorization performance rates and leads performance improvement initiatives aimed at increasing authorization rates.
For immediate consideration, Apply Now!
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