Admissions Associate at Kaplan University (Orlando, FL)
Job ID: 20892BR
Description
| The Admissions Associate is an entry-level position, responsible for advising and counseling prospective students over the phone. Utilizing KU’s Admissions processl, the Admissions Associate will provide accurate information regarding academic programs, application requirements and enrollment procedures. In addition, the Admissions Associate will provide any Admissions related information to the student while exercising the highest levels of integrity in customer service throughout the student’s experience at Kaplan University. |
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Key Responsibilities
| To advise and counsel prospective students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start. To conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments. To convey only accurate, independently verifiable information in the proper context to enable applicants to make well-informed decisions to attend Kaplan University.
To know, maintain, adhere to, and comply with all applicable corporate, state and federal regulatory rules and policies for Admissions as prescribed by Kaplan University and the Department of Education. To maintain continual contact with the student, providing the highest level of customer service throughout their journey at Kaplan. Provide accurate and timely information regarding academic programs, application and enrollment procedures and requirements as well as any Admissions related information to the student.
To be responsible for keeping current with program changes as well as to participate in programs for self-improvement and career development. To ensure prospective students have realistic expectations regarding their course of study by adhering strictly to established standards for Admissions. |
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Minimum Qualifications
| Bachelors Degree Required 2 years related experience Experience in advising/counseling, marketing, education, or other direct consultative customer facing role. Working knowledge of MS Office Suite -Excellent communication and interpersonal skills -Ability to communicate accurately and positively by telephone, email and other media to students and internal customers -Ability to provide exemplary customer service with a wide variety of individuals who possess varying educational backgrounds and life experiences – Ability to follow processes, work effectively on a team, and maintain a positive attitude -Ability to quickly learn how to use a database management system -Ability to multi-task, meet deadlines Cooperation and Teamwork: Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the team and values working relationships. |
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October 1, 2012
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